We are a company registered in England and Wales (registration number 12171017) under the name Doceo Ltd; the address of our registered office is Rainham, Essex.
As part of our commitment to the privacy of our customers and visitors to our Site more generally, we want to be clear about the sorts of information we will collect from you. When you visit the Site or submit a form through the Site, you are asked to provide information about yourself including your name, contact details, year of study, subject and how you found out about us.
We may also collect the following information from you when you first enquire about us:
We may also collect and process the following information about your child(ren):
We also collect information about your usage of the Site and information about you from when you contact us or provide us with feedback, including via e-mail, letter or phone. If you contact us by phone, we make notes in relation to your call.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We collect payment information such as credit card, debit card or direct debit information when we have found you a suitable candidate that you are happy with. We either take these details over the phone or send you a form to register your details.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested; we have your consent; we have a justifiable reason for processing your data.
Where we need to in order to provide you with the service you have requested, we use your information:
We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to submit a request. We have listed these reasons below:
Communication of Doceo news or offers may be sent via letter or email to prospective members, current members or cancelled members. All customers are offered the option of unsubscribing from our email lists.
We may use your personal information to send you details of products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you registered interest.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at [email protected]
We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
our contractual obligations and rights in relation to the information involved;
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
The information we collect about you will be transferred to and stored on our servers. We are very careful about who else your information is shared with.
We share your information with third party service providers. The types of third party service providers whom we share your information with includes:
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113